Last updated: July 1, 2026.

Physical Goods

Physical product refund eligibility depends on product condition, shipment status, authentication status, seller/source terms, and whether the item was custom-sourced or final sale.

• Report shipping damage or missing packages as soon as possible with photos and carrier details.
• High-value items may require insured return shipping, tracking, and condition inspection before refund approval.
• Custom-sourced, authenticated, limited, or market-purchased goods may have limited cancellation windows once sourcing begins.

Digital Goods

Digital products may include downloads, overlays, avatar goods, digital guides, memberships, subscriptions, access passes, collector files, or similar items. Because access can be delivered immediately, refunds may be limited after download, access, or delivery.

• If a file is broken or missing, LSC will attempt replacement or correction first.
• Compatibility notes should be reviewed before purchase.
• Subscription cancellation stops future renewals but may not refund prior access periods unless required by law or stated at checkout.

Live-Drop Related Purchases

Entry bundles, campaign products, and prize-related checkout items are subject to the campaign’s official rules and any payment/refund language shown at checkout.

• No purchase necessary where required by official rules.
• Free-entry and paid-entry records may be audited for duplicate, fraudulent, or ineligible entries.
• Canceled or refunded purchases may also cancel related paid entries where permitted by the official rules.

How To Request Help

Use the Contact LSC page with your name, email, order number, product or campaign name, and a clear description of the issue. LSC will review the request and respond with the next step.

• Include photos for damaged physical goods.
• Include screenshots for digital access issues.
• Include campaign name and entry details for live-drop questions.